Terms & Conditions koi234 – Platform Usage Guide

These Terms & Conditions constitute a legally binding agreement between you ("Player") and the koi234 platform ("Platform"). By visiting, registering, or using any part of the koi234 platform, you confirm that you have read, understood, and agree to be bound by all terms stated herein.

These Terms are effective alongside the Privacy Policy and Responsible Gaming Policy koi234, all of which form part of the overall agreement between you and the platform. In the event of any conflict between those documents, these Terms & Conditions shall take precedence unless otherwise stated.

Continued use of the platform following any amendments to these Terms will be considered acceptance of the revised terms. It is your responsibility to review this document from time to time.

To register and use the koi234 platform, you must meet the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be an individual registering in a personal capacity, not on behalf of any business entity.
• You are not on any self-exclusion list or banned by any relevant authority.
• You are registering from a region where use of the koi234 platform is permitted under local laws.
• You do not have any other active or previously terminated koi234 accounts.

During registration, you are required to provide accurate, complete, and up-to-date information. koi234 reserves the right to decline registration or close an account if the information provided is found to be false or misleading. You are solely responsible for the accuracy of your account information and must keep it updated whenever changes occur.

You are solely responsible for maintaining the confidentiality of your koi234 account username and password. Any activity that occurs through your account is deemed to have been carried out by you, regardless of whether you authorized another party to access it.

Koi234 recommends that you take the following steps to protect your account:

• Use a strong, unique password that is not used for any other account.
• Enable two-factor authentication (2FA) through your account security settings.
• Do not share your login details with anyone, including family members.
• Log out of your account after each session, especially on shared devices.
• Report any suspicious access to the koi234 support team immediately.

Koi234 shall not be liable for any loss resulting from the use of your account by another party due to your own negligence in safeguarding your login credentials.

Koi234 supports a wide range of payment methods commonly used in Malaysia for the convenience of our players. All financial transactions are processed securely through payment systems protected by 256-bit SSL encryption.

Supported payment methods include FPX, Touch 'n Go eWallet, GrabPay, DuitNow QR, and local bank transfers. All deposits and withdrawals must use a payment method registered under the same player account — third-party payments are not permitted.

Koi234 reserves the right to request additional verification for any transaction deemed unusual or suspicious. The withdrawal process may be temporarily delayed while a review is in progress. Players must ensure that deposited funds are from a legitimate source and are not proceeds of any illegal activity.

Koi234 offers a variety of bonuses and promotions from time to time to reward new and loyal players. All bonuses are subject to the terms and wagering requirements specified for each offer. You are advised to read the terms of each promotion carefully before accepting it.

The general principles applicable to all bonuses at koi234 are as follows:

• Bonuses are valid for one account per player, per household, and per device.
• Wagering requirements (rollover) must be fully met before any withdrawal from the bonus balance is permitted.
• Bonuses cannot be directly converted to cash without meeting the wagering requirements.
• Koi234 reserves the right to cancel bonuses and related winnings if there is any suspicion of abuse or fraud.
• Bonuses have a set validity period — expired bonuses cannot be reinstated.
• Games eligible to contribute toward bonus wagering requirements will be specified in the relevant promotion terms.

Bonus abuse — including but not limited to hedge betting, opening multiple accounts to obtain bonuses, or wagering strategies that contradict the spirit of the promotion — may result in bonus cancellation, forfeiture of related winnings, and in serious cases, account closure.

All games on the koi234 platform use a Random Number Generator (RNG) independently certified by qualified international testing bodies. This ensures every game outcome is random, fair, and cannot be manipulated by any party — including koi234 itself.

Game providers partnering with koi234 are reputable licensed companies in the international digital entertainment industry. The Return to Player (RTP) percentage for each game follows the provider's specifications and can be viewed in the relevant game information.

• Game results displayed on the platform are final and binding.
• In the event of a technical disruption during a game session, koi234 will review the game records and process transactions based on data stored in the system.
• Any gameplay strategy that exploits software bugs or system glitches is strictly prohibited and may result in the cancellation of wins.
• The use of automated software (bots), third-party assistance programs, or any tools that provide an unfair advantage is strictly prohibited.

Koi234 continuously monitors gameplay activity to ensure platform fairness and integrity. Any conduct deemed dishonest or any attempt to exploit the system will be investigated and acted upon accordingly.

As a responsible platform, koi234 implements strict Know Your Customer (KYC) procedures to verify player identities, prevent fraud, and ensure the safety of all users. The KYC process is mandatory before the first withdrawal and may be required again at any time in accordance with compliance requirements.

Documents typically required for KYC verification include:

• Identity document: Valid Malaysian Identity Card (MyKad) or passport.
• Proof of address: Utility bill or bank statement issued within the last 3 months.
• Payment method verification: A screenshot or proof of ownership of the bank account or digital wallet used.

Koi234 reserves the right to suspend or reject withdrawal requests until the KYC process is completed satisfactorily. All submitted documents will be handled securely and kept strictly confidential in accordance with the Privacy Policy koi234.

Koi234 takes player privacy and data protection very seriously. All personal information you provide to koi234 is collected, stored, and processed in accordance with the Privacy Policy we have established. By using this platform, you agree to how we handle your personal data as described in that Privacy Policy.

Koi234 uses 256-bit SSL encryption to secure all data communications between your device and our servers. Your financial information and personal data are stored in a secure environment and are not shared with third parties without your consent, except where required by law or for legitimate payment processing purposes.

You have the right to access, correct, or request deletion of your personal data by contacting the koi234 support team. Any data-related requests will be processed within a reasonable timeframe in accordance with applicable laws.

Koi234 is committed to promoting responsible and safe gaming. We believe that digital entertainment should remain an enjoyable activity that does not interfere with your daily life, finances, or social relationships.

Koi234 provides the following tools to help players manage their gaming experience:

• Daily/Weekly/Monthly Deposit Limit: Set a deposit limit that suits your budget through your account settings.
• Session Time Limit: Limit your gaming session duration to keep your play in check.
• Temporary Break: Take a break from the platform for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Choose to self-exclude from the platform for an extended period if needed.

If you or someone you know is experiencing gambling-related issues, please visit the Responsible Gaming for more information and available support resources. Remember — healthy entertainment is entertainment that stays within your control.

Koi234 reserves the right to block, suspend, or terminate a player's account at any time without prior notice if there is reasonable cause to do so, including but not limited to the following situations:

• Violation of any terms stated in this document.
• Fraud, money laundering, or suspicious financial activity.
• Creating multiple accounts or attempting to exploit bonuses unlawfully.
• Providing false information during registration or the KYC process.
• The use of automated software, bots, or any tools that provide an unfair advantage.
• Inappropriate, threatening, or harassing behaviour toward support staff or other players.
• Failure to comply with KYC requirements within the specified timeframe.

In the event of account termination due to a breach of terms, koi234 reserves the right to hold funds remaining in the account while an investigation is conducted. If the investigation confirms no fraudulent activity, any valid balance will be returned to the player via the original payment method.

Players who wish to voluntarily close their account may contact the koi234 support team via live chat. All valid balances will be processed for withdrawal once the account closure is complete.

Koi234 strives to keep the platform running smoothly and without interruption at all times. However, we cannot guarantee that the service will always be available, error-free, or meet your specific expectations under all circumstances.

Koi234 shall not be liable for any loss or damage arising from:

• Platform disruption or unavailability due to maintenance, technical issues, or circumstances beyond our control.
• Unsatisfactory game results or losses arising from random and legitimate game outcomes.
• Unauthorized access to your account resulting from your failure to keep your login credentials secure.
• Failure of third parties, including payment providers or game providers, to deliver their services.
• Any indirect, incidental, or consequential losses you may suffer in connection with your use of this platform.

Under all circumstances, koi234's maximum liability to any player is limited to the amount of funds held in that player's account on the koi234 platform at the time.

Koi234 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time at our sole discretion. Any material changes will be communicated to players via a notice on the platform or by email to the address registered on your account.

It is your responsibility to review these Terms and Conditions periodically. Continued use of the platform after any amendments take effect constitutes your acceptance of the revised terms. If you do not agree with any changes, you have the right to close your account and stop using the platform.

These Terms & Conditions are governed and interpreted in accordance with applicable legal principles. Any dispute arising from or related to these Terms shall first be resolved through negotiation between both parties. If negotiation fails, the dispute will be referred to binding arbitration.